Industrial distributors and wholesale operations handle thousands of quote requests, order status inquiries, document requests, and follow-ups every month. Your AI Employee handles every predictable one — so your inside sales and customer service teams handle what actually needs a human.
"We have 1,200 SKUs. Customers email asking for pricing all day. Someone has to look it up in the price book and reply. Every. Single. Time."
Inside Sales Manager Industrial Distributor · 35 staff"A contractor needed safety data sheets for 8 products before they could start a job. My team scrambled for two hours to compile them. That's not what I'm paying them for."
Branch Manager MRO Distributor · 60 staff"Order status is a joke. Half our customer service calls are just 'where's my stuff.' We know where it is — nobody has time to reply fast enough."
Customer Service Lead Wholesale Distributor · 45 staff"We have accounts we haven't touched in a year. They're not gone — they're just quiet. And we don't have the bandwidth to reach out."
VP Sales Industrial Supply · 90 staffReads inbound pricing requests, pulls real-time pricing and availability from your ERP or price book, and drafts a complete quote with lead times, freight terms, and MOQs. Human approves before anything sends. Whether you're quoting from a 50-line price book or a live ERP database with daily updates, the AI Employee quotes from your actual data — not a static snapshot. It handles the lookup, the math, and the email draft. Your inside sales team handles the decision.
Answers "where's my order," "what's the ETA," and "can you confirm the PO" by pulling live data from your order management system — 24/7, instant. Most distribution customer service teams report that order status inquiries make up 40–60% of their daily contact volume. That's not a customer service problem — it's a data access problem. The AI Employee solves it by connecting directly to your OMS or ERP and returning accurate, real-time answers without pulling a person off the phone or off the floor.
Handles requests for SDS sheets, spec sheets, compliance documents, and product certifications. Pulls the right file from your library and sends it with a professional reply. Distribution operations that handle hazardous materials, regulated products, or safety-critical equipment know the compliance document request workflow well — a contractor can't start work until they have the SDS, and the SDS is buried in a shared drive with 3,000 files named by supplier and product code. The AI Employee indexes your entire library and retrieves the correct, current document on request — every time.
Identifies accounts that haven't ordered in 60, 90, or 180 days and sends personalized outreach based on what they actually buy — not a generic blast. In distribution, quiet accounts aren't always lost accounts. Procurement contacts change. Project cycles pause. A competitor got in on price for one order. The AI Employee tracks purchase cadence by account, flags when an account has gone quiet longer than your configured threshold, and drafts a personalized message that references their actual product categories and last order details — not "Hi, we haven't heard from you lately."
We spend 30–60 minutes mapping your highest-volume repetitive workflows — what comes in, what your team does with it, and what the right output looks like. For distribution operations, this usually means walking through your quote process, your order status email flow, and your document request handling. We identify exactly which workflows the AI Employee will take over and which ones stay with your team.
We build the AI Employee and connect it to your pricing system, ERP, OMS, and document library. We don't require you to change platforms or migrate data. We work with your existing systems — Epicor, NetSuite, Eclipse, Prophet 21, SAP, or custom setups — and build the integration as part of the project. All data remains in your environment. Nothing is sent to a third-party AI training database.
Every AI Employee we build starts with human approval on every output. Your team sees the draft, approves it or edits it, and it sends. Once you've reviewed enough outputs to trust a specific workflow — standard order status replies, SDS document sends — you can authorize autonomous sending for that flow. The approval requirement never fully goes away; you control what's automated and what stays in the queue.
We don't hand you software and walk away. We manage the AI Employee on an ongoing basis — monitoring output quality, catching edge cases, updating integrations when your pricing structure changes, and tuning the logic as your operation evolves. Your team uses it; we maintain it.
Yes — they integrate with most distribution ERP systems including Epicor, NetSuite, Eclipse, Prophet 21, and SAP via API or structured export. We assess your stack during discovery and build the integration as part of the project. You don't need to change platforms or grant us blanket access to your system — we work with the specific data the AI Employee needs and nothing else.
The AI Employee pulls from your live pricing system on every request — not from a cached copy. If pricing changes daily, it quotes from today's data. This is especially important for distributors dealing with commodity-linked pricing, fuel surcharges, or supplier price changes that don't follow a predictable schedule. The integration pulls at the time of the quote, so the number in the draft is the number in your system right now.
Yes. The AI Employee applies your real freight logic, fuel surcharges, and regional pricing rules as part of the quote — not a flat approximation. You configure the rules; it applies them. If your freight structure varies by zone, carrier, or order weight, we map that logic into the quoting workflow during the build phase. What your sales team would calculate manually, the AI Employee calculates automatically — with the same rules, every time.
It indexes your document library by product, SKU, and supplier and retrieves the correct version on request. If a document isn't found, it flags the gap instead of sending the wrong one. For distributors managing SDS libraries for thousands of products across dozens of suppliers, this matters — sending an outdated SDS or the wrong revision is a compliance liability. The AI Employee is built to retrieve the right document or stop and flag the issue. It does not guess.