Freight brokers, 3PLs, carriers, and logistics companies field hundreds of shipment status calls, rate inquiries, POD requests, and carrier follow-ups every day. Your AI Employee handles the repetitive ones 24/7 — so your ops team focuses on moving freight, not answering the same questions.
"60% of our inbound calls are 'where's my shipment.' We know exactly where it is. We just don't have time to answer fast enough."
Operations Manager Freight Brokerage · 22 staff"Carriers confirm the load pickup and then go dark. We're chasing ETAs all day. If I had a dollar for every 'just checking in on load 4782' email I'd retire."
Dispatcher Trucking Company · 35 trucks"Rate requests come in all day from shippers who need spot quotes. Half of them are from existing customers who could just use our portal — but they don't. They email."
Account Manager 3PL · 18 staff"Claims take forever because nobody follows up on them. The carrier has the claim, nothing happens, the customer is furious at us, and we find out 30 days later."
Customer Service Lead Logistics Company · 12 staffWISMO (Where Is My Shipment) is the single highest-volume inquiry in logistics customer service. The AI Employee connects to your TMS, carrier API, or tracking portal and returns the current status, estimated delivery, and last checkpoint without a single person touching it. Handles pickups, in-transit, delivered, and exception statuses. It answers "where's my load/shipment/order" instantly by pulling live tracking data from your TMS or carrier tracking system, 24/7 — so your dispatchers and ops team are free to focus on freight that actually needs attention.
For brokers and 3PLs handling high volumes of spot and contract rate requests, the AI Employee handles the information-gathering stage that currently eats account manager time before quoting even starts. It reads inbound rate requests, collects origin, destination, freight class, weight, and service requirements, then drafts a rate quote from your rate sheet or TMS. Incomplete requests get a professional follow-up asking for the missing details — so your team never starts a quote without a complete load profile.
Document requests are constant in logistics — customers need PODs to process payment, customs brokers need BOLs for clearance, finance teams need carrier invoices for AP. The AI Employee indexes your document library by load number and retrieves the right document immediately. It retrieves and sends proof of delivery, bills of lading, carrier invoices, customs documents, and any standard shipping document on demand — with a professional response and a full audit log of every document sent.
Carrier communication is one of the most repetitive workflows in brokerage. The AI Employee sends tender confirmations, follows up on unresponded tenders before they expire, and checks on delivery status without a dispatcher manually working down a list. It confirms load assignments with carriers, sends pickup instructions, follows up on unconfirmed tenders, and tracks delivery confirmations — keeping your board current without a human chasing every load.
Freight claims stall because nobody is assigned to follow up on them consistently. The AI Employee monitors in-progress claims, sends status updates to customers at configured intervals, follows up with carriers on claim processing, and escalates claims that have gone stale beyond your threshold. Your customers stay informed, your carriers stay accountable, and your team doesn't discover a 30-day-old claim sitting with no response.
Shippers go quiet for a lot of reasons — a slow quarter, a project pause, a competitor who undercut you on one lane. The AI Employee identifies shippers and customers who haven't tendered a load in 30, 60, or 90 days and sends personalized outreach based on their lane history and freight profile — not a generic "we miss you" email. The message references the lanes they actually run and the freight they actually ship, which is why it gets a response.
We spend 30–60 minutes mapping your highest-volume repetitive workflows — what comes in, what your team does with it, and what the right output looks like. For logistics operations, this usually means walking through your shipment status email flow, your rate request process, and your carrier communication workflow. We identify exactly which workflows the AI Employee will take over and which ones stay with your team.
We build the AI Employee and connect it to your TMS, carrier tracking APIs, rate sheets, and document library. We don't require you to change platforms or migrate data. We work with your existing systems — McLeod, MercuryGate, Turvo, Samsara, or custom setups — and build the integration as part of the project. All data remains in your environment.
Every AI Employee we build starts with human approval on every output. Your team sees the draft, approves it or edits it, and it sends. Once you've reviewed enough outputs to trust a specific workflow — standard shipment status replies, POD document sends — you can authorize autonomous sending for that flow. You control what's automated and what stays in the queue.
We don't hand you software and walk away. We manage the AI Employee on an ongoing basis — monitoring output quality, catching edge cases, updating integrations when your TMS changes, and tuning the logic as your carrier network and lane mix evolves. Your team uses it; we maintain it.
Yes. We integrate with most major TMS platforms including McLeod, MercuryGate, Turvo, Samsara, KeepTruckin, and freight-specific CRMs. For custom or proprietary systems, we integrate via API or structured data export. We assess your stack during discovery and build the integration as part of the project. You don't need to change platforms or grant us blanket system access — we work with the specific data the AI Employee needs and nothing else.
It works 24/7. A shipper asking for a status update at 11 PM gets an accurate, professional response immediately — not a voicemail to call during business hours. This is one of the highest-value outcomes for logistics operations: customers get information when they need it, not when your office is open. For freight brokers with active overnight loads, this is especially valuable — the AI Employee handles the inquiry volume your team can't cover without adding a night shift.
The AI Employee handles the communication layer around specialty freight — status updates, document requests, carrier follow-up — but escalates anything requiring specialized judgment to your team. Hazmat classification questions, for example, go to a human. Hazmat status updates do not. Oversized load permit questions go to your specialized team. Oversized shipment status updates do not. The AI Employee is configured with clear escalation rules during the build phase so the boundary is explicit.
The AI Employee detects exception statuses in your TMS and escalates them to your team immediately, while sending a professional acknowledgement to the customer that the issue is being addressed. It does not attempt to resolve exceptions autonomously. The customer knows the issue is on your radar within minutes of the exception being logged — not hours later when someone finally checks their inbox. Your team handles the resolution; the AI Employee handles the communication.