Metal fabricators and machine shops handle high volumes of custom RFQs, material certs, order tracking, and customer follow-ups. Your AI Employee handles every predictable one — so your estimators spend time on what actually needs their expertise.
"We get 80 RFQs a week. A third are for standard cuts and finishes we've quoted a hundred times. Someone still has to look it up and type a reply."
Estimator Metal Fabrication Shop · 65 staff"A customer needed their mill cert on Friday morning. My team got to it Friday afternoon. They'd already sent a PO to our competitor."
Ops Manager Contract Fabricator · 45 staff"Order status is a full-time job for one of my customer service reps. Half their day is answering 'has it been cut yet.'"
General Manager Metal Service Center · 110 staff"We have 300 accounts. The top 40 hear from us. The other 260 are one slow reply away from switching."
Sales Director Precision Machining · 80 staffReads inbound quote requests, matches material spec, thickness, finish, and quantity against your real pricing rules, and drafts a complete quote with lead time and material callout. The human approves before it sends. Works against your actual price sheet — not a generic database.
Answers "where's my order," "has it been cut," and "what's the delivery date" by pulling live data from your ERP or job management system — instead of pulling a person off the floor to look it up.
Handles requests for mill certificates, material test reports, and quality records. Pulls the right document from your library and sends it with a professional reply. No more hunting through shared drives to attach the right cert before a deadline.
Monitors accounts that haven't placed an order in 60–180 days and sends personalized outreach based on what they actually ordered before — before they show up on a competitor's quote request list. Nobody has to maintain a spreadsheet to make it happen.